INFO

  • Tickets

    • How do I collect my tickets or wristbands?

      You should receive a confirmation email from the ticket seller you purchased your tickets from. Please print out your ticket or download it onto your phone. Bring your ticket along with your photo ID to the venue box office onsite at The Garden Resort, you will then be given a wristband.

    • My tickets have not arrived, where are they?

      We do not post tickets. You should receive a confirmation email with your tickets attached. Please print out your ticket or download it onto your phone. If you haven’t received a ticket confirmation please email:

      croatia@defected.com
    • What time does the Box Office at Garden Resort open/close?

      Please check our website nearer to the time for opening and closing times. We will also send a mailer to all ticket holders with Box Office information.

    • Do I need photo ID?

      Yes, you will be asked to show photo ID when collecting wristbands at the venue box office to confirm identity of ticket holder.

    • Can my friend collect my tickets from the onsite Box Office?

      No, all festival goers must collect their ticket in person with photo ID. Please ensure that all bookings made with multiple attendees have the correct details of each attendee so that they can collect them individually. Name changes can be made by logging in to your account and following the instructions on how to change a name.

    • I booked tickets for friends/family and my name is on all the tickets. Will my friends and family still be able to get into the festival?

      Yes, so long as you are present to collect the tickets.

    • Are the boat parties included in the ticket price?

      No – tickets for these are sold separately. Boat Party tickets will be announced closer to the festival and will only be made available to festival ticket holders. Follow us on Facebook, Instagram and Twitter to keep updated. A mailer will also be a sent to all ticket holders with this

    • I’m coming to Tisno and plan on buying tickets for the festival at the Box Office. Would there be any tickets available?

      Last year’s edition sold out, so would not leave it that late! Grab your tickets here now:

      Defected Croatia
    • I have a wristband for a boat party, but not for the main festival. Will I be allowed into the boat party?

      No, you will need a ticket to the main festival before you are able to attend one of the boat parties or after parties.

    • I have ordered more than one ticket, but I can only seem to print 1 ticket. Will the barcode confirm the correct number of tickets that I have purchased?

      Once you have booked your ticket(s), you should receive an email confirmation containing an attachment for each ticket that you booked. If you haven’t received a confirmation please email:

      croatia@defected.com
    • I can’t print my ticket. Can I bring my ticket on my phone?

      Once you have booked your ticket(s), you should receive an email confirmation containing an attachment for each ticket that you booked. If you haven’t received a confirmation please email:

      croatia@defected.com
    • I’m not staying at the Garden Resort. Can I leave the festival and return later?

      Yes, but please make sure you have your wristband on you at all times, as this will enable you to regain entry to the festival.

    • Can I use the barcode on my phone to enter the festival, boat party or after party at Barbarellas?

      Please take your ticket to the box office when you arrive and we will give you a wristband for the Festival and/or Afterparty. You can either print your ticket or download it onto your phone. Don’t forget you will also need photo ID. Boat Party tickets are scanned before you board the boat so please arrive at least 30 minutes before departure time.

  • Line-Up

    • Where can I find the line up for the festival, after parties and boat parties?

      Phase 1 of the line up has been announced and can be found here! Follow us on Facebook, Instagram and Twitter to keep updated with all announcements.

  • Boat Parties

    • Are the boat parties included in the ticket price?

      No – tickets for these are sold separately. Tickets for boat parties will be announced closer to the festival. Follow us on Facebook, Instagram and Twitter to keep updated.

    • I have tickets to a boat party but want to exchange them for one of the other boat parties. How can I do this?

      Please email us and we’ll do our best to help:

      croatia@defected.com
    • I have tickets to a boat party but want to exchange them for one of the other boat parties. How can I do this?

      Due to the high demand for the boat parties, this would not be possible.

    • Can I buy tickets to a boat party if I don’t have a ticket to the festival?

      No, you will need to purchase tickets to the festival in order to attend the boat parties and after parties.

  • Barbarella's

    • What is Barbarella’s?

      Barbarellas is the official after party that takes place from 11pm – 6am. The club is located 10-15 minutes from the Garden Resort where shuttles will operate between locations for a small fee. Shuttle times and cost will be released closer to the event and information would be sent via email to all ticket holders.

  • On-Site At The Garden Resort

    • Where is the lost property held?

      In the ‘main reception’ for the apartments or the ‘info point’ of The Garden Resort.

    • Where is the closest ATM?

      There is an ATM machine on the festival site, in the main reception area of the apartments. In addition there are 8 other ATMs in the centre of Tisno, which is about a 10-15 minute walk from The Garden Tisno.

    • Do the bars & shops on site at the Garden Resort accept credit and debit cards?

      Defected Croatia is a cashless festival. You will need to top up your RFID wristbands to be able to purchase anything on-site.

    • Are there any public showers or changing facilities at the Garden Resort that festival ticket holders can use?

      Private changing facilities are reserved for the use of Campers and Glampers. However, there is an open air shower on the beach and a public toilet for general use.

  • Food & Drink

    • Where is there to eat?

      Onsite at The Garden Resort there is the trattoria Magnolia which is open from breakfast till late. There is also a food court available on site with different stalls offering a variety of food. In Tisno village there are lots of konobas to choose from, serving a selection of local and international cuisine.

    • Can we bring our own food and drink onto the site and boat parties?

      No, you can’t, but there are plenty of bars selling cocktails, beers, wines, soft drinks, water and also serving food.

  • ACCOMMODATION

    • I can’t find any suitable accommodation. Can you help suggest somewhere close to the festival?

      You will also find a good selection of Hotels, B&Bs, Speciality Lodging & Holiday Rentals on Trip Advisor or Air BnB:

      http://tripadvisor.com/ http://airbnb.com/

      Love Music Travel also offer travel packages:

      Lovemusictravel.com
  • TRAVEL

    • I’m not staying close to the festival - is there a late night taxi service?

      Taxis can be found at the entrance to the festival site in the main car park.

    • Can I hire a car?

      Yes, as long as you are over 21 years old and have held a licence for a minimum of 1 year you can hire a car. Argus Car Hire & Uni Rent both offer car hire in Croatia.

      www.arguscarhire.com www.uni-rent.net
    • What is the train and bus service like in Crotia?

      Basically, forget trains! The buses are altogether quicker, cheaper and connect all cities with a regular service. You can buy tickets on board the bus, but you should get a receipt. Longer journeys have service stops included in the travel time.

    • Do you have any travel advice for getting to Crotia?

      • By Air:

        The nearest airports to the village of Tisno are Zadar (45 mins), Split (90 mins) or Zagreb (4 hrs). Other airport options in Croatia are Dubrovnik, Rijeka or Pula. Try Skyscanner to compare millions of flights to find you the cheapest deal.

        skyscanner.com
      • By Bus:

        Please check out the following sites for prices and timetables:

        autobusni-kolodvor.combuscroatia.com

        Different bus operators may run on the same routes, so always check prices before you book.

      • Airport Shuttles:

        For airport shuttles, please contact:

        info@shuttletours.net
      • Car Rental:

        As long as you are over 21 years old and have held a licence for a minimum of 1 year you can hire a car. Argus Car Hire & Uni Rent both offer car hire in Croatia.

        www.arguscarhire.com www.uni-rent.net
  • General

    • What else is there to do in Tisno area?

      There should be plenty going on at the festival to keep you entertained, but if you’re in need of some further culture, head over to Tisno's official tourism site:

      tisno.hr
    • What is the policy on drugs?

      Recreational drugs are as illegal in Croatia as they are in most places around the world and their use will be looked upon very seriously by the Croatian Police.

Contact

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Most of your general enquiries are in answered in our FAQs. If you need additional assistance, please email:

croatia@defected.com